Email Notifications
What Are Email Notifications in LicenseSpring?
LicenseSpring allows the software vendor to send email notifications triggered by specific events to designated recipients. The content of these emails can be customized, as well as the sender email.
You can find the notification configurator in the vendor platform, under "Settings" > "Notifications"
What Email Notifications Are Available?
The email notifications that we currently offer are:
Order created (or appended) - An order was created or a license was appended to an existing order. Order/license information is sent out by email.
License has expired - Expiration day of license is no longer valid; email is sent at 00:10 UTC.
License will expire - Email notification intended to inform recipients of a license that is about to expire. It can be configured to be sent at different time intervals; email is sent at 00:10 UTC.
Assigned license user - A user was assigned to a license (user-based licenses only).
Assigned license manager - A license manager was assigned to an order.
Payment method added - A user of the vendor platform added a new payment method to the LicenseSpring account.
Payment method removed - A user of the vendor platform removed a payment method from the LicenseSpring account.
Charge succeeded - When the credit card on file in the vendor platform is charged, we can send out this notification to specified recipients.
Invoice finalized - After a successful charge, an invoice notification is sent to specified recipients.
Trial created - Triggered when a new trial is initiated.
Trial expired - Triggered when the trial period has ended.
Trial will expire - Triggered when the trial period is about to end (with advance warning).
Assign license user is close to limit - Triggered when the system is about to assign the maximum number of users allowed under the license (indicating it's near the limit).
Assigned max license users - Triggered when the maximum number of users allowed for the license is reached.
Maintenance expired - Triggered when maintenance or support associated with the license has expired.
Maintenance will expire - Triggered when maintenance or support is about to expire (usually with a set warning period).
Feature expired - Triggered when a feature associated with the license has expired.
Feature will expire - Triggered when a feature is about to expire soon (with a predefined warning period).
License activated - Triggered when a license is successfully activated.
Contact us if there is a specific notification you would like to see and we will try to add it!
Customize the Notification Policy
Each email policy will have slightly different configuration options. To edit a policy, click the pencil on the policy row:
Customizing the Recipients
When editing the policy, you can select the following recipients (depending on the policy, some of these recipients may or may not be available):
Customer, based on the email specified for that customer
License user, for user-based licenses
License manager, if they are assigned to a given order
Company users, as specified in the vendor platform
Custom recipients, if you would like a certain email address to receive an email notification
Customize When to Send Reminder Notifications
The "License will expire" notification allows you to send an email a certain number of days before the license expires to desired recipients. You can specify several days prior to expiry that you would like the email notification to be sent out:
The logo that appears on the emails can be set under "Settings" > "Portal Configuration".
For content changes, click on the "emails" tab, and then select the notification you wish to modify.
Content that can be altered in the template:
Message subject
Title
Text
Fields (different fields are available depending on the email notification you are looking to send)
Accent color
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