Troubleshooting

If your questions are not answered here or in the FAQ, please submit a support ticketarrow-up-right and our support team will respond as soon as possible!

chevron-rightIssue: Helm Chart Deployment Failshashtag
circle-info

Ensure that all required configuration values are properly set in your Helm values file. This includes specifying the database type (Redis) and ensuring your Kubernetes cluster has sufficient resources for the deployment.

You can inspect the logs of the failing pods with:

kubectl logs <pod-name>
chevron-rightIssue: Redis Not Connecting to Floating Serverhashtag
circle-info

Verify that Redis and the Floating Server are deployed in the same namespace and that Redis is reachable from the Floating Server. Check the service definitions and ensure that the Redis service is properly exposing its ports.

Example service port configuration:

ports:
  - port: 6379
chevron-rightIssue: Data Not Persisting in Redishashtag
circle-info

Ensure that a persistent volume claim (PVC) is set up for Redis to store data across restarts. Check your Helm values file to confirm the PVC is defined.

Example PVC settings in Helm values:

persistence:
  enabled: true
  storageClass: <your-storage-class>
  accessModes:
    - ReadWriteOnce
  size: 1Gi
chevron-rightIssue: Floating Server Not Accessiblehashtag
circle-info

Make sure that the Kubernetes service for the Floating Server is correctly exposing the port.

Use this command to check the service configuration:

kubectl get svc <floating-server-service>

Ensure that the correct port is exposed and accessible from outside the cluster.

Last updated

Was this helpful?