Vendor Platform

Basic Customer information is stored within the LicenseSpring platform as customer profiles. These profiles contain essential details about customers, such as their name and email address. By having this information stored in the platform, it becomes convenient to search for orders of licenses associated with a specific customer.

Customer Accounts are a way to group multiple business units of an organization within the LicenseSpring platform. It allows for the convenient organization and management of customers based on specific criteria or attributes.

The system allows a requesting manager to import customers from a CSV file if they have the necessary access permissions.

For more information, see our documentation on how to import Customers from CSV.

Customer Labels are tags or labels that can be assigned to customers or organizations to categorize and group them based on specific criteria or attributes.

Customer metadata provides insights into individual customers, product metadata provides details about specific software products, and license metadata provides information about the characteristics and status of software licenses.

A customer reference is contact information or testimonials from existing customers who have successfully implemented and used the software. These references serve as a way for potential customers to gain insights into the experiences and satisfaction levels of current customers.

Disabling a License revokes all entitlements associated with the specific key. For example, if an end user requests a refund or decides to discontinue using an application, the software publisher can issue a refund and disable the license key, preventing further access to the full version of the application.



A license is a legal agreement or permission granted by a software vendor or provider that allows individuals or organizations to use a specific software product or service. It establishes the terms and conditions under which the software can be utilized, including usage rights, limitations, and any associated entitlements.

Within LicenseSpring, licenses are closely linked to orders. An order refers to a transaction or purchase made within the LicenseSpring system, and each license is associated with a specific order. This means that multiple licenses can be issued under the same order, allowing for efficient management and administration of licenses.

If a requesting manager has the appropriate access permissions, they can Export License History data to a CSV file.

The system allows a requesting manager to Import Licenses from a CSV File if they have the necessary access permissions.

License manager permissions refer to the specific rights and privileges granted to individuals or roles responsible for managing licenses within a software licensing system. These permissions determine the actions that license managers can perform and the level of control they have over license-related activities.

To see a list of permissions, see: The License Manager.



License status refers to the current state or condition of a license within a software licensing system. It indicates whether a license is active, inactive, expired, revoked, or in any other predefined state that determines its validity and usage rights.

To see a list of potential license statuses, see: License Types.

A license usage report provides comprehensive information about the utilization of licenses within a specified timeframe. This report presents data on license activations, deactivations, and other relevant metrics that help assess the usage patterns and trends.



Linked accounts refer to the capability of associating multiple user accounts or entities together within the software system. This feature allows for centralized management and control of licenses across connected accounts.

Notification Events are triggered when specific conditions are met. Users have the ability to define notification policies, modify or remove them, monitor notification history, and customize email templates for each event. (For a comprehensive list of available events, refer to the documentation on notifications.)

An Order refers to a transaction or purchase made within the LicenseSpring system. It is associated with a specific order number that serves as a unique identifier. When utilizing an e-commerce platform, the order ID is typically provided upon the completion of a transaction. In LicenseSpring, every license is linked to an order, and multiple licenses can be issued under the same order. The order serves as a container for organizing and managing licenses, allowing for easy tracking and administration of license-related activities.

The Audit Log is a useful table to keep track of all essential actions performed within an account and who performed them.



Platform Permissions refer to the customizable rights and privileges that can be assigned to platform users within a software platform or management system. These permissions determine the actions and functionalities that platform users are allowed to access and perform within the platform.

List of users that have access to the platform account.

Resetting a License revokes all existing entitlements from any previously authorized computers and restores the license key to its pre-activation state. This process erases any linked hardware ID, and the validity and maintenance periods are reassigned upon the next activation of the license key. Resetting a license is useful when a user changes computers, for instance.

The configuration and customization options for implementing Single Sign On (SSO) authentication in an application or system. SSO allows users to authenticate once with their credentials and gain access to multiple systems or applications without the need to log in separately for each one.