Order Detail View
The order detail view allows you to lookup and modify information on a given order.
Actions you can take on the order view include:
Exporting license/customer information for a given order
Modifying order parameters (such as the order reference number or campaign parameters)
Add more licenses to the order
Add/edit customer to an order
Add license managers to an order
Delete the order
Export CSV of Order Licenses
Click "export order data" and a CSV will be generated with information on the order, licenses, and customers.
Edit Order Details
The fields you can modify include:
Order reference number
Campaign parameters
Download ID
Is this a test order
Is this order a trial order
From this view you can also:
Add more licenses to the order
Add/edit customer to an order
Add license managers to an order
Delete the order
Add or Edit the Customer for the Order
Click on the customer tab. If the order does not have a customer associated with it, you can add one from this screen. Otherwise, you can edit the existing customer.
Add More Licenses to an Existing Order
Click on "Licenses" > "Issue new Licenses" to start the process of adding a new set of licenses. The rest of the license generation process should be very similar to the regular order creation process.
Add a License Manager to an Order
License managers can log in to the user portal and manage all licenses within an order, according to permissions they had been granted.
Click on the "License manager" tab and press "Add license manager".
Be sure to set up a notification to send the new license manager an email invite to the user portal, so that they can receive their initial email/password.
Available permissions for license manager are:
Manage license user credentials
Can change license users passwords
Manage managers
Can add new license managers to some order
Reset device
Can reset device
Reset license
Can reset license
Borrow license
Can manage floating license borrowing
Create bundle order
Can create new product bundle orders
Create order
Can create new orders
Issue license
Can issue new licenses on existing order
This permission can be edited only in enterprise pricing plan where they can be also extended with distribution portal permissions (creating orders and issuing licenses).
Delete the Order
Deleting an order will also delete all of the licenses within it and the process is not reversible.
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