Troubleshooting

if your questions are not answered on this page or within the faq docid\ z 8rl9s34hqouka58a23h , please submit a support ticket and our support team will respond as soon as possible! issue missing or incorrect configuration file solution ensure the config yaml file is created and placed in the correct directory by default, the floating server looks for the configuration file in the config directory located in the same folder as the executable if the file is located elsewhere, use the config argument when starting the server /floating server exe config /path/to/config yaml make sure the config yaml file is correctly formatted, and all required fields (like the database type and api keys) are present issue floating server not starting solution ensure the server is running with sufficient permissions on linux/macos, you may need to give execution rights to the binary chmod +x floating server issue unable to connect to redis solution verify that redis is running and that the connection details in the config yaml file are correct make sure the redis instance is accessible from the machine running the floating server database type redis addresses \ localhost 6379 if redis is running on a different machine, ensure the correct ip address and port are provided issue floating server port not available solution if the floating server is not accessible on the specified port, ensure that the port is not already in use by another application you can specify a different port in the config yaml file port 8080 make sure any firewall or security settings allow incoming connections on the chosen port issue logs not generated solution ensure the log file location is correctly specified in the config yaml file the default log file location is logs/floating server log , but you can specify a custom path logfile /path/to/log/file log verify that the directory for the log file exists and that the server has write permissions for that directory issue file based database not working solution if you're using a file based database and encountering issues, ensure the config yaml file is set up correctly database type file addresses \ /database make sure the specified directory for storing the database files exists and has the appropriate permissions