The License Manager

A license manager is a user that is assigned to an order who can then log in to the user portal. Depending on their permissions, they can perform various edits to the licenses within the order.

Create a New License Manager in the Vendor Platform

You can define a new license manager in the vendor platform by clicking on the "orders" tab, and then on license managers. You can then click on "Add License Manager".

Adding a License Manager

Next, enter the email address of the license manager, as this is the only required field.

Popup for Adding License Managers

Clicking confirm will add the license manager to the LicenseSpring vendor platform.

License Manager Detail View

Setting/Modifying Permissions for a License Manager

You can set the following permissions for a given license manager:

• Reset license — Removes all devices activated on a given license.

• Reset device — Deactivates a specific device that has been node locked to a machine.

• Manage managers — Allows this license manager to add other license managers to a given order.

• Manage license user credentials — Allows a license manager to view and reset the passwords of users assigned to a given license.

• Manage license users — Allows the license manager to assign/unassign users to the user-based licenses for the orders they have been assigned to.

• Issue license — Allows the license manager to issue licenses within orders they have been assigned to. The permission will set which products and license policies they are allowed to issue licenses with.

• Create order — Allows license managers to create new orders that they will be assigned to.

• Create bundle order — Allows the license manager to create new bundle orders that they will be assigned to.

• Borrow License — Allows the license manager to borrow a license device on a floating license.

Under the Permissions tab on the license manager detail view, you can turn on and off these permissions.

Permissions Tab

Set Default Permissions When a New License Manager Is Created

When creating a new license manager, a default set of permissions will be assigned. You can set the default permissions from the license manager summary page:

License Manager Default Permissions

Add a License Manager to an Existing Order

You can add a license manager at any time after an order has been created and licenses have been issued. To do so, navigate to the order details screen, click on the License managers tab, and Add license manager:

Add License Manager to Order

License Manager Password Reset

A license manager can reset their password by going to the End User Portal, and entering their company code and email address. They will receive instructions on resetting their password by email.

Reset Password Button

Password Reset Prompt

The license manager needs to enter the company ID along with their email address, since they might be assigned as license managers within multiple LicenseSpring accounts. The software vendor can find their Company ID under "Settings" > "Company Code".

License Manager Email Notifications

You can automatically send an email notification to a license manager when they are assigned to a new order and when other events occur.

For more information, please review Email Notifications.