Deactivate License (Online Method)

10min
Dectivate a license for a product
POST
Request
Header Parameters
Date
required
String
In RFC7231 format (see "License API Authorization"), eg.: Thu, 17 Nov 2022 20:51:35 GMT
Authorization
required
String
See "License API Authorization" article
Body Parameters
hardware_id
required
String
Unique hardware ID generated for the client device
product
required
String
Product short code
license_key
optional
String
Required if product is key-based (see section below)
username
optional
String
Required if product is user based (see section below)
id_token
optional
String
Required if using SSO (see section below). This is the id_token received from the SSO if Implicit grant authorization method is being used.
code
optional
String
Required if using SSO (see section below). This is the code received from the SSO if Authorization code grant method is being used.
customer_account_code
optional
String
Required if using SSO (see section below). This is the customer_account_code to which SSO provider is configured. 
license_id
optional
Number
Ensures that the action affects only the license with the specified ID. This is useful if e.g. you have multiple licenses for the same product assigned to the same user. For obtaining a list of licenses assigned to a user, see "User Licenses"
is_vm
optional
Boolean
Set as true if using virtual machine.
vm_info
optional
String
Optional virtual machine informations.
os_ver
optional
String
Version of the operating system.
hostname
optional
String
Device hostname
os_hostname
optional
String
Hostname of the OS ( check this before publishing! )
ip
optional
String
IP address
ip_local
optional
String
Local IP address ( check this before publishing! )
app_ver
optional
String
Version of the product application used with this license.
sdk_ver
optional
String
Version of the SDK used.
mac_address
optional
String
Device MAC address
Curl
Node.js
JS
Python
Ruby
var myHeaders = new Headers();
myHeaders.append("Accept", "application/json");
myHeaders.append("Date", "string");
myHeaders.append("Authorization", "string");

var raw = "{\"hardware_id\":\"String\",\"product\":\"string\",\"license_key\":\"string\",\"username\":\"string\",\"password\":\"string\",\"id_token\":\"string\",\"code\":\"string\",\"customer_account_code\":\"string\",\"is_vm\":\"Boolean\",\"vm_info\":\"string\",\"os_ver\":\"string\",\"hostname\":\"string\",\"os_hostname\":\"string\",\"ip\":\"string\",\"ip_local\":\"string\",\"app_ver\":\"string\",\"sdk_ver\":\"string\",\"mac_address\":\"string\"}";

var requestOptions = {
   method: 'POST',
   headers: myHeaders,
   body: raw,
   redirect: 'follow'
};

fetch("/api/v4/deactivate_license", requestOptions)
   .then(response => response.text())
   .then(result => console.log(result))
   .catch(error => console.log('error', error));
var myHeaders = new Headers();
myHeaders.append("Accept", "application/json");
myHeaders.append("Date", "string");
myHeaders.append("Authorization", "string");

var raw = "{\"hardware_id\":\"String\",\"product\":\"string\",\"license_key\":\"string\",\"username\":\"string\",\"password\":\"string\",\"id_token\":\"string\",\"code\":\"string\",\"customer_account_code\":\"string\",\"is_vm\":\"Boolean\",\"vm_info\":\"string\",\"os_ver\":\"string\",\"hostname\":\"string\",\"os_hostname\":\"string\",\"ip\":\"string\",\"ip_local\":\"string\",\"app_ver\":\"string\",\"sdk_ver\":\"string\",\"mac_address\":\"string\"}";

var requestOptions = {
   method: 'POST',
   headers: myHeaders,
   body: raw,
   redirect: 'follow'
};

fetch("/api/v4/deactivate_license", requestOptions)
   .then(response => response.text())
   .then(result => console.log(result))
   .catch(error => console.log('error', error));
Responses
200
400
{
    "unknown_product": "Provided product was not found",
    "license_not_found": "License with the provided license user not found",
    "license_not_enabled": "The license is not enabled",
    "vm_not_allowed": "Virtual machine not allowed",
    "offline_floating_cloud_not_supported": " Floating cloud licenses cannot be activated offline.",
    "license_start_date_error": "This license cannot be activated before start date: {date}",
    "blacklisted": "This device is blacklisted",
    "license_activated_max_times": "This license  has already been activated the maximum number of times",
    "license_user_activated_max_times": "License user has activated this license max times",
    "license_expired": "License validity period has expired.",
    "license_transferred_max_times": "This license has already been transferred the maximum number of times",
    "license_device_exists": "A device matching this hardware_id is already created on the license"
}
{
    "unknown_product": "Provided product was not found",
    "license_not_found": "License with the provided license user not found",
    "license_not_enabled": "The license is not enabled",
    "vm_not_allowed": "Virtual machine not allowed",
    "offline_floating_cloud_not_supported": " Floating cloud licenses cannot be activated offline.",
    "license_start_date_error": "This license cannot be activated before start date: {date}",
    "blacklisted": "This device is blacklisted",
    "license_activated_max_times": "This license  has already been activated the maximum number of times",
    "license_user_activated_max_times": "License user has activated this license max times",
    "license_expired": "License validity period has expired.",
    "license_transferred_max_times": "This license has already been transferred the maximum number of times",
    "license_device_exists": "A device matching this hardware_id is already created on the license"
}
﻿
Schema
Request Body
TypeScript
JSON Schema
{
  "$schema": "https://json-schema.org/draft/2020-12/schema",
  "type": "object",
  "allOf": [
    {
      "oneOf": [
        {
          "type": "object",
          "properties": {
            "license_key": { "type": "string" }
          },
          "required": ["license_key"],
          "additionalProperties": false
        },
        {
          "type": "object",
          "properties": {
            "username": { "type": "string" },
            "password": { "type": "string" }
          },
          "required": ["username", "password"],
          "additionalProperties": false
        },
        {
          "type": "object",
          "properties": {
            "id_token": { "type": "string" },
            "customer_account_code": { "type": "string" }
          },
          "required": ["id_token", "code", "customer_account_code"],
          "additionalProperties": false
        },
        {
          "type": "object",
          "properties": {
            "code": { "type": "string" },
            "customer_account_code": { "type": "string" }
          },
          "required": ["id_token", "code", "customer_account_code"],
          "additionalProperties": false
        }
      ]
    },
    {
      "type": "object",
      "properties": {
        "hardware_id": { "type": "string" },
        "product": { "type": "string" },
        "bundle_code": { "type": "string" },
        "license_id": { "type": "number" },
        "is_vm": { "type": "boolean" },
        "vm_info": { "type": "string" },
        "os_ver": { "type": "string" },
        "hostname": { "type": "string" },
        "os_hostname": { "type": "string" },
        "ip": { "type": "string" },
        "ip_local": { "type": "string" },
        "app_ver": { "type": "string" },
        "sdk_ver": { "type": "string" },
        "mac_address": { "type": "string" }
      },
      "required": ["hardware_id", "product"],
      "additionalProperties": false
    }
  ]
}
{
  "$schema": "https://json-schema.org/draft/2020-12/schema",
  "type": "object",
  "allOf": [
    {
      "oneOf": [
        {
          "type": "object",
          "properties": {
            "license_key": { "type": "string" }
          },
          "required": ["license_key"],
          "additionalProperties": false
        },
        {
          "type": "object",
          "properties": {
            "username": { "type": "string" },
            "password": { "type": "string" }
          },
          "required": ["username", "password"],
          "additionalProperties": false
        },
        {
          "type": "object",
          "properties": {
            "id_token": { "type": "string" },
            "customer_account_code": { "type": "string" }
          },
          "required": ["id_token", "code", "customer_account_code"],
          "additionalProperties": false
        },
        {
          "type": "object",
          "properties": {
            "code": { "type": "string" },
            "customer_account_code": { "type": "string" }
          },
          "required": ["id_token", "code", "customer_account_code"],
          "additionalProperties": false
        }
      ]
    },
    {
      "type": "object",
      "properties": {
        "hardware_id": { "type": "string" },
        "product": { "type": "string" },
        "bundle_code": { "type": "string" },
        "license_id": { "type": "number" },
        "is_vm": { "type": "boolean" },
        "vm_info": { "type": "string" },
        "os_ver": { "type": "string" },
        "hostname": { "type": "string" },
        "os_hostname": { "type": "string" },
        "ip": { "type": "string" },
        "ip_local": { "type": "string" },
        "app_ver": { "type": "string" },
        "sdk_ver": { "type": "string" },
        "mac_address": { "type": "string" }
      },
      "required": ["hardware_id", "product"],
      "additionalProperties": false
    }
  ]
}
﻿
Response Body
If the request succeeds, the endpoint responds with the HTTP code 200 and the string license_deactivated.
License Authorization Method
There are two types of product licenses based on how the client application authorizes itself to interact with a license:
Key-based product licenses
Each license assigned to the product requires the client to provide a license key in order to activate, check or deactivate the license (property license_key in the request body).
The license response object will contain the license_key property, and the property product_details.authorization_method will be the string license_key.
User-based product licenses
Each license assigned to the product has a corresponding "license user" instead of a license key. There are multiple ways a user-based product license can be accessed when making a request:
By providing the values for username and password for the license user
By providing the values for id_token and customer_account_code if using single sign-on authentication using Implicit grant
By providing the values for code and customer_account_code if using single sign-on authentication using Authorization code grant
﻿
In the license response object, product_details.authorization_method will have the string value user and the response object will contain the user object with information on the license user. 
Errors
If an error occurs, the response will have an HTTP status code of 400 or higher, and the response body will contain an error description in the following format:
TypeScript
JSON Schema
{
  "$schema": "https://json-schema.org/draft/2020-12/schema",
  "type": "object",
  "properties": {
    "status": { "type": "number" },
    "code": { "type": "string" },
    "message": { "type": "string" }
  },
  "required": [
    "status",
    "code",
    "message"
  ],
  "additionalProperties": false
}
{
  "$schema": "https://json-schema.org/draft/2020-12/schema",
  "type": "object",
  "properties": {
    "status": { "type": "number" },
    "code": { "type": "string" },
    "message": { "type": "string" }
  },
  "required": [
    "status",
    "code",
    "message"
  ],
  "additionalProperties": false
}
﻿
List of Exceptions
unknown_product (400): Provided product was not found
license_not_found (400): License with the provided license user not found
license_not_active (400): The license is not active
device_not_found (400): An active device matching the hardware_id not found
missing_headers (400): Some headers are missing
﻿
﻿
Updated 24 Jan 2025
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Activate License (Online Method)
Activate License (Offline Method) (cloned)
Deactivate License (Online Method)

Schema

Request Body

Response Body

License Authorization Method

Key-based product licenses

User-based product licenses

Errors

List of Exceptions

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