Frequently Asked Questions
You may have noticed that API usage appears on the dashboard of the Vendor platform:
If the API usage goes over 100%, the progress bar will become red (and look really scary!). However, nothing bad will happen to your account. License checks still occur, nothing is throttled. However, you may want to proactively contact us to discuss upgrading your account.
Platform users who have access to multiple accounts will have a drop down in the top left corner.
Yes, all licenses need to be part of an order. However, you do not need to specify an order ID to issue a license. If you do not specify an orderID when issuing a new license, then LicenseSpring will randomly generate a new orderID.
Trial licenses typically have an orderID generated by Licensespring.
Navigate to the license summary page, and click on the "export" button in the right corner:
Select the Date Range for which you would like to export to process and click confirm:
a CSV file will automatically start downloading.
The Licensespring servers are in UTC
A License will increment the transfer count when it is deactivated from a device and then activated on another device.
Even known devices will increment the transfer count. For example. Consider 2 devices, A and B. The following sequence will increment the transfer count twice:
- License is activated on A.
- License is deactivated on A
- License is activated on B
- License is deactivated on B
- License is activated on A
IPs:
- 34.250.134.210 (as of June 19th, 2023 09:00 GMT)
- 34.251.49.36 (as of June 19th, 2023 09:00 GMT)
- 54.78.102.217 (Decommisioned as of June 26th, 2023 09:00 GMT)
Load balancer endpoints:
Used for saas.licensespring.com, api.licensespring.com, users.licensespring.com
