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Frequently Asked Questions

9min

Will My Account Be Blocked if I Go Over My API Usage?

You may have noticed that API usage appears on the dashboard of the Vendor platform:

API Usage Page
API Usage Page


If the API usage goes over 100%, the progress bar will become red (and look really scary!). However, nothing bad will happen to your account. License checks still occur, nothing is throttled. However, you may want to proactively contact us to discuss upgrading your account.

Where Do I Find My Multiple Accounts?

Platform users who have access to multiple accounts will have a drop down in the top left corner.

Do All Licenses Need to Be a Part of an Order?

Yes, all licenses need to be part of an order. However, you do not need to specify an order ID to issue a license. If you do not specify an orderID when issuing a new license, then LicenseSpring will randomly generate a new orderID.

Trial licenses typically have an orderID generated by Licensespring.

How Do I Download All of the Licenses Created in LicenseSpring?

Navigate to the license summary page, and click on the "export" button in the right corner:

Downloading License
Downloading License


Select the Date Range for which you would like to export to process and click confirm:

Exporting License
Exporting License


a CSV file will automatically start downloading.

What Time Does LicenseSpring Use?

The Licensespring servers are in UTC

What Constitutes a Device Transfer?

A License will increment the transfer count when it is deactivated from a device and then activated on another device.

Even known devices will increment the transfer count. For example. Consider 2 devices, A and B. The following sequence will increment the transfer count twice:

  • License is activated on A.
  • License is deactivated on A
  • License is activated on B
  • License is deactivated on B
  • License is activated on A

What Are the LicenseSpring Public Facing Endpoints?

IPs:

  • 34.250.134.210 (as of June 19th, 2023 09:00 GMT)
  • 34.251.49.36 (as of June 19th, 2023 09:00 GMT)
  • 54.78.102.217 (Decommisioned as of June 26th, 2023 09:00 GMT)

Load balancer endpoints:

  • Network load balancer - PROD-NLB-e23c0689616c7c46.elb.eu-west-1.amazonaws.com
  • Aplication load balancer - PROD-ALB-995999098.eu-west-1.elb.amazonaws.com

Used for saas.licensespring.com, api.licensespring.com, users.licensespring.com





Updated 15 Sep 2023
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TABLE OF CONTENTS
Will My Account Be Blocked if I Go Over My API Usage?
Where Do I Find My Multiple Accounts?
Do All Licenses Need to Be a Part of an Order?
How Do I Download All of the Licenses Created in LicenseSpring?
What Time Does LicenseSpring Use?
What Constitutes a Device Transfer?
What Are the LicenseSpring Public Facing Endpoints?
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