Frequently Asked Questions

will my account be blocked if i go over my api usage? you may have noticed that api usage appears on the dashboard of the vendor platform api usage page if the api usage goes over 100%, the progress bar will become red (and look really scary!) however, nothing bad will happen to your account license checks still occur, nothing is throttled however, you may want to proactively contact us to discuss upgrading your account where do i find my multiple accounts? platform users who have access to multiple accounts will have a drop down in the top left corner do all licenses need to be a part of an order? yes, all licenses need to be part of an order however, you do not need to specify an order id to issue a license if you do not specify an orderid when issuing a new license, then licensespring will randomly generate a new orderid trial licenses typically have an orderid generated by licensespring how do i download all of the licenses created in licensespring? navigate to the license summary page, and click on the "export" button in the right corner downloading license select the date range for which you would like to export to process and click confirm exporting license a csv file will automatically start downloading what time does licensespring use? the licensespring servers are in utc what constitutes a device transfer? a license will increment the transfer count when it is deactivated from a device and then activated on another device even known devices will increment the transfer count for example consider 2 devices, a and b the following sequence will increment the transfer count twice license is activated on a license is deactivated on a license is activated on b license is deactivated on b license is activated on a what are the licensespring public facing endpoints? licensespring public facing endpoints are subject to change please check regularly for any updates for any additional questions contact support as of february 20th users licensespring com doesn't have a static ip ips 34 250 134 210 (as of june 19th, 2023 09 00 gmt) 34 251 49 36 (as of june 19th, 2023 09 00 gmt) 52 18 228 254 54 78 102 217 ip license api mgmt api & platform user portal integrations api webhooks api 34 250 134 210 34 251 49 36 52 18 228 254 54 78 102 217 2a05\ d018 1735\ a703 10 2a05\ d018 1735\ a702 10 can licensespring be integrated inside apple store ? e g if you want to use free app inside applestore and you want to implement licensing inside app integration licensespring is against the policy of the app store unfortunately they tend to wall off 3rd party licensing tools ( https //developer apple com/app store/review/guidelines/#business https //developer apple com/app store/review/guidelines/#business ) when the defined subscription interval has expired, the license stayed in status “active” although the expiration date is in the past why is that? shouldn't the status switch to “expired”? when a license expires it will still stay active if you try to activate that license on a new device you will get error license expired when you perform license check we there is a field is expired which will be true if license expired, otherwise false can we implement a geographical location device tracking? we recommend using a custom field , such as regionsallowed , to define entitlements these restrictions can then be enforced locally within your own codebase or devices every device location can be set using device variables while implementing georestrictions within the license api and providing a dedicated module in the sdk is on our roadmap, we do not have a clear eta for this feature at the moment when is anti clock tampering triggered ? does it stay triggered even when the customer sets their clock back to the correct time? sdk within the sdk, any attempt to move the system clock to a past date will raise an exception the sdk keeps track of the last time the license was used online, and if the local clock is earlier than that timestamp, the local check will fail license api on the server side, the license api rejects requests with signatures older than 15 minutes, further preventing tampering how exactly does cachehardwareid work? sdks cache the hardware id internally, but each time the local license check is used, the sdk recalculates the hardware id and verifies it against the one embedded in the license file this ensures that users cannot simply copy the license file to another machine how does grace period work ? grace period allows users to continue using the license offline for a predefined duration, providing resilience in case of temporary connectivity issues sdk grace period subscription licenses grace period what is a required password policy for new license users and managers? password policy as implemented in licensespring is minimum 12 characters 1 lowercase 1 uppercase 1 digit 1 special character it cannot be email or a recently used password in case of password reset what is your brute force login protection policy? to protect against unauthorized access, the system implements a login attempt limit users are allowed up to 10 consecutive incorrect password attempts after 10 failed attempts, the user is temporarily blocked a user can be temporarily blocked up to three times , with each block increasing in duration 1st block 15 minutes 2nd block 30 minutes 3rd block 45 minutes if the user exceeds the limit a fourth time , they are permanently blocked permanent blocks require manual intervention by an administrator to unblock the account this policy helps prevent brute force attacks while still giving users a chance to recover from occasional login mistakes