Troubleshooting

if your questions are not answered on this page or within the faq docid\ z 8rl9s34hqouka58a23h , please submit a support ticket and our support team will respond as soon as possible! issue missing or incorrect configuration file solution ensure that the config yaml file is placed in the directory from which you are running the docker container the configuration file must include the correct settings, such as the database type (redis or file based) and api keys double check that the path to the config yaml file is correctly specified in the docker compose file volumes \ /config yaml /opt/server/config/config yaml issue redis container not communicating with the floating server solution ensure both redis and the floating server are running on the same docker network you can create a docker network and connect both containers to it docker network create fs network docker run d net fs network name redis p 6379 6379 redis/redis stack server\ latest docker run d net fs network name floating server p 8080 8080 v $pwd/config yaml /opt/server/config/config yaml censedata/floating server\ latest issue redis data not persisting after container restart solution ensure that a docker volume is created and mounted to persist redis data volumes \ redis data /data this ensures that data will be preserved even if the container is stopped or restarted issue floating server not accessible solution verify that the ports are correctly exposed in the docker configuration for example ports \ "8080 8080" this exposes the floating server on port 8080 check your firewall and network settings to ensure the port is open